Comcast Install Update

For those of you following the saga with Comcast (yes, sadly it’s starting to feel like a saga, and not too far from an epic), they did call me today in response to my call to their corporate offices in Philadelphia. Getting a call-back certainly is progress, and what’s more, it was not from “Bob” but someone who was a bit more convincing when he said “we’ll get this all fixed up for you”.

Interestingly, Comcast has contracted out about 90% of their installation work so they can keep their own in-house techs for the tougher stuff (like service calls). That makes sense to me, but this guy admitted they are completely overbooked all the time and always end up bumping customers as they did to me yesterday. I explained that with my history of bad experiences with Comcast, I was probably a poor choice for a person to stick it to! I also told him it sounds like if there is so much customer demand, they need more install technicians to make sure customers get started off on the right foot with a warm and fuzzy feeling about Comcast. I figured I’d offer some free advice, at least it made me feel better to give it.

They were unable to come out today, but the goal is to shoot for tomorrow. I am to hear from this guy at 10 AM tomorrow with either an arrival time or a date/time for early next week. Of course I’m hoping for the former, but wouldn’t be surprised if I got stuck with the latter.